The Jacatot Weekend

This weekend I went to Paris and I felt like I was one of Jacatot’s students. I had four years of high school french under my belt but was falsely confident in my abilities. The first day was overwhelming yet after being thrown into a place where I was forced to learn the language, I found that it came easier than I thought. Jacatot is right: intelligence can be measured not by one’s innate abilities, but by how much one wants to learn. When I was starving, hungry and cold, I had never been so motivated to learn a language, specifically, how to ask where the closest cheap restaurant was. 

4 Tips for Making A Viral Video for a Client

Viral videos have become such an important part of pop culture. Everyone knows the classics (i.e. “Charlie Bit My Finger”) but these videos can do more than entertain.

They can bring light to troubling problems. This year millions of people watched Karen Klein, a 68-year-old bus monitor, get verbally abused by the children riding the bus. Viewers were appalled by the children’s behavior, and one group raised over $750,000 for Ms. Klein to go on a vacation.

They can unite a nation. Millions watched with baited breath as Felix Baumgartner jumped out of a small space craft and free fell to Earth, breaking the world record for longest free fall.

Perhaps most important to public relations professionals, viral videos can bring your client into the spotlight and expose their brand in a matter of days. Psy, a South Korean singer, uploaded his hit song “Gangnam Style” to YouTube and it became the first ever video to reach over 1 billion views on YouTube. He received almost instant celebrity status.

How to Make a Video Go Viral 

So, for public relations practitioners who need a way to put their client in the spotlight, a viral video may be the answer. Here are 5 important tips for ensuring your video gets seen.

1. It has to be interesting

Image

Anthony Rotolo, Social Media in the Enterprise professor

There’s a reason not every video on the internet goes viral. The key to making your video a success is making it interesting enough to be viral in the first place. Apple‘s advertisements have been extremely successful on YouTube because they are interesting. There isn’t a customer on screen talking about how much they love Apple’s products. They are innovative, cute, and to the point.

2. Utilize Social Media 

Social media is the main catalyst for getting a video to go viral. Post it on Facebook. Tweet the link at your friends, coworkers, family members, news outlets, celebrities – basically ANYONE that might care about your client’s video. Newer applications like Vine and Instagram could even be used to promote videos. For clients that have a big following on social media, more people will see it quickly. If your client doesn’t have a huge following, make sure to share your video with people that you know or accounts that publish similar content to get more retweets or reposts.

3. Submit the video to websites and other major media outlets 

Using traditional media outlets is just as important as using social media. If your client is a local company, try submitting your video to the online version of the local newspapers or magazines. Have a client that is already a big name in the industry? Submit the video to websites that discuss similar topics. If your video is funny, get creative! Send it in to TV shows that like to highlight YouTube videos each week. Shows like The Late Show with David Letterman, The Daily Show with John Stewart, and Late Night with Jimmy Fallon show videos all the time. Maybe yours will be the lucky one that catches their eye!

Image

4. Be persistant 

This is the most important tip. Your client’s video is never going to get anywhere if you post it once and that’s it. It will be slow at first, because not as many people will be exposed to it. A video might need to be posted, 10, 20, even 50 times before it gets out to a lot of people. Tweeting the link at shows might not get their attention right away, but if you keep tweeting/posting the same thing at them over and over again, believe me, they’ll see it!

Succession Announcements via Social Media

Succession planning is a key part of any organization. Who will take over? Who will take charge until a new CEO is named? Who will we select? A lot goes into selecting a new leader. There are many stakeholders who will be impacted – employees, stock holders, customers and clients, and the media. Companies have to be extremely careful when deciding how and when to announce these types of major changes.

Where Social Media Comes In

23% of social media users check their accounts five times or more every day (Huffington Post). With staggering statistics like these, one can see why a company should strongly consider announcing successions via social media. Although press releases and posts on a company’s website are also useful tools, social media is the fastest and easiest way to spread information.

The Livestrong Example 

On Wednesday, October 17, 2012, Livestrong announced that Lance Armstrong, the man who has stood behind Livestrong since its beginnings, was stepping down as the chairman of the company. After battling rumors of using steroids during his Tour de France races for years, he finally admitted that the rumors were in face true. As a result, he stepped down in an effort to protect the integrity of the Livestrong brand.

Here is the original tweet posted by Livestrong:

Image

The Livestrong blog also issued an official statement. By using Twitter and linking the tweet to an official blog post, Livestrong offered both a quick update on the chairman’s status as well as an in-depth description of the situation.

Conclusions 

  • Twitter, Facebook, and other social media sites are the quickest and easiest way to spread information regarding a succession
  • Social media can be used to lead people to more comprehensive information
  • Social media must be embraced when a company announces a succession, not ignored 

The Stranger the Better

Wanted: Married Couple to Fly by Mars. 

Baby was Tossed Out in Grocery Bag. 

Vermont Woman Receives Face Transplant. 

These are the types of headlines that appear on the front page of any reputable news website. The examples I just named are from ABCNews.com and CNN.com. What does it mean about newsworthiness today if headlines like these overpower other subjects like politics, war, and the economy?

Image

Another top story was a possible 14-foot shark killing a film director off the coast of New Zealand.

It means that our society is fascinated with the new and unusual. It means that we won’t bother even looking at a news website if something doesn’t catch our eye quickly. As has been acknowledged many times, we live in a society of scanners. We quickly look over what is either short enough to take the time to read, or interesting enough to invest our time in.

Since the development of Twitter, I think that “real” news on news websites has become even more scarce because people have the luxury of reading the day’s highlights in 140 characters. CNN, The New York Times, ABC News, USA Today and other major news outlets are constantly updating their Twitter accounts with the latest news. Who wants to read a 500 word story when it can be told in a tweet?

Image

What does this mean for public relations professionals? It means that our stories better be pretty darn interesting. Unless a story directly relates to a reader, they won’t look twice if it’s not interesting enough to compete with everything else on the home page of a news website.

I think that the best tool out there for PR practitioners is Twitter. If the tweets are crafted well enough, audiences can look at the tiny microblog and know everything they need to know about a story or an event. Unless the story you are trying to pitch is about a seven-headed fish crawling out of a local high school’s toilet, Twitter is the best tool for public relations professionals.

Image

This is where the “real” news is located on a news website: at the bottom of the page, with no pictures, and tiny text.

A Love-Hate Relationship: Social Media’s Use in the 2012 Presidential Campaign

The 2012 presidential election proved to be a social media milestone. Twitter specifically was hit with millions of tweets regarding the big day. A timeline of Election Day tweets shows the magnitude of people using social media to express their thoughts about the election.

  • 7:45 p.m. ET – Twitter reported there were more than 11 million #Election2012 tweets
  • 8:30 p.m. ET – Twitter had hit a new peak: 65,000 tweets per minute bringing up the total count of tweets to 13 million
  • 9:26 p.m. ET – Twitter hits another new peak at 66,019 tweets per minute when the Pennsylvania results were announced
  • 10:16 p.m. ET – Twitter hit 20 million election-related tweets, making it the most tweeted-about event in U.S. political history
  • 11:16 p.m. ET – Barack Obama broke the news via a tweet: “Four More Years” which by 11:25 p.m. had 128,469 retweets

 Image

Not only did citizens of the world use Twitter to talk about the election, but the two most important people of the day also used the tool. Obama definitely held the upper hand when it came to social media. Romney’s efforts paled in comparison.

Here’s a brief comparison of the two candidate’s social media efforts:

Obama

Romney

Facebook

31 million likes

11 million likes

Twitter

24 million followers

1.7 million followers

Tumblr

70,000 notes per post

400 notes per post

Source: newmediarockstars.com

Laura Olin and her social media team were behind President Obama’s, First Lady Michelle Obama’s and Vice President Biden’s Facebooks, Twitters, Tumblers, Spotifys and Instagrams. During the election, 60% of the voters between the ages of 18-29 voted for Obama (newmediarockstars.com). Is it safe to say that these voters were influenced by the Obama campaign’s social media presence? I believe it is.

Are there negatives associated with the implementation of social media strategies during an election? Possibly.

Although social media had a seemingly huge impact on the 18-29 demographic, older citizens may not take advantage of the platform. For all of the time and energy that goes into Tweets and Facebook posts, a large majority of the country won’t even see the outcomes. I think it is important that the campaign managers stay equally as focused on other media coverage.

Also, if social media accounts are not monitored closely, they may as well not exist. People like Laura Olin and her team have to be on top of things at all times. If a mistake is made in a Tweet or post, millions of people can find out in minutes.

Overall, I think that social media had an overwhelmingly positive impact on the presidential campaigns, at least for Obama. This election should prove to future candidates running for office that social media is not a platform to be ignored.

To Support or Not to Support – A Nonprofits’ Dilemma

If a nonprofit group endorses another nonprofit on social media, are they hindering their own success?

I recently received an email from an internship supervisor regarding the organization’s Twitter. I manage their Twitter account, and the organization I work for is a nonprofit.

In this email, she said I should never retweet another nonprofit organization, endorse them, or even follow them. She said that it would take away from our organization.

I can see where someone might get this idea, but I have recently learned otherwise.

I am currently enrolled in a class called Social Media in the Enterprise. One of the required texts is a book called Trust Agents by Chris Brogan and Julien Smith. They actually say the opposite of what my supervisor told me.

Image

According to Trust Agents:

  • An organization should promote other companies more than themselves
  • This builds relationships
  • Relationships make people trust your company
  • Organizations have to control their ego and not always post about themselves
  • Organizations should aim to be “one of us”

By censoring the organization’s Twitter page, is my supervisor actually hindering potential success? New theories on the importance of establishing relationships between an organization and other organizations and audiences suggest that this may not be the best route to take.

Skype, Yammer, SlideShare…A New Way of Internal Communication?

New social media and collaboration tools have started popping up in work places. These tools can be used for face-to-face communication, sharing files, and even creating a private social network for an organization. These tools clearly have many benefits, but there are some drawbacks too. 

First, here’s a brief description of three tools being used by companies today: 

Skype – a program that allows users to video conference, message, and share information with other users. 

Yammer – allows companies to create their own private social networks designed like Facebook or Twitter. 

Slideshare – the world’s largest community for sharing presentations. Users can share presentations, documents, PDFs, webinars, and videos. 

BENEFITS 

Personalization

One important factor of internal communication is that it should be personalized. Employees need to feel like they are an important part of the organization. If they are being sent generic, pre-written emails, they won’t feel like they are an integral part of the organization. 

Using a tool like Yammer can make internal communication very personal. With a setup like Facebook or Twitter, each post or microblog is unique to the situation. Tools like these also allow for group dialogue between employees and employers. 

Remote Workers and Globalization

Another benefit of these new collaboration tools is their ability to connect employees across long distances. Skype is an especially useful tool for connecting members of an organization who are working remotely. 

Skype and other similar tools can also help companies globalize their company or product. Video conferences are a great way to connect with potential partners in various parts of the world. Since the program is free and also allows for sharing files, it is a great alternative to a regular conference call. 

HINDERANCES 

Information Overload 

One negative aspect of these new tools could be that they don’t provide enough structure for people to quickly find what they are looking for. This could be especially true with private social networks. With everyone posting and commenting on things, certain messages may be lost. 

Exclusion of Employees

These new tools could also potentially exclude members of an organization who are uncomfortable using new technologies. It would be very overwhelming if a company converted all forms of internal communication to a digital medium. People who have been receiving printed newsletters and desk memos might not adapt to programs like Yammer and SlideShare. 

If an organization uses these new programs, it should be a gradual transition. This way, everyone has time to adapt to the change and really learn all of the benefits of the tool.